Continual Improvement Assessment (CIA) 20[M] Ed.

Learn audit methods to determine if improvement actions are adding value, how to audit process performance for improved effectiveness and efficiency, and for assessment techniques for generating new improvement ideas to support  Six Sigma, Lean, TQM, ISO 9001 and other continual improvement programs. This course is for managers and auditors interested in making their continual improvement program effective and efficient. The course focuses on tactics to monitor improvement programs to ensure value-added results are achieved and sustained. Continual improvement assessments enhance your TQM, ISO 9001, TS 16949, Six Sigma, and Lean improvement programs. Modern audit program strategies can lower risk and improve organization effectiveness by auditing for continual improvement. An aggressive assessment program will provide the oversight and factual data management needs to make informed decisions about current and future operations. A desk reference comes with the course as a pdf file. Free tools included are a Continual Improvement Perception Survey and an example of the 9004 Assessment Criteria Checklist for selected clauses. Successful completion of the course will result in a certificate for 10 contact hours (1.0 CEUs). The subscription period for the course is 90 days (Self-paced, 24/7).

Learning Outcomes
Upon the completion of this course, you will be able to:

• Explain continual improvement to others·
• Identify continual improvement actions·
• Plan continual improvement assessments·
• Collect continual improvement audit evidence·
• Contrast necessary, value-added and superficial types of improvement·
• Distinguish between containment, corrective, preventive and innovative improvement actions·
• Appraise processes using process performance indicators·
• Recognize process inefficiencies, risks and opportunities
• Compare results to score card objectives·
• Use data to report leading indicators·
• Calculate the effect of findings on wealth (F/P matrix)·
• Understand management COR interests·
• Assess gaps in the organization management system·
• Conduct self-assessment perception surveys·
• Analyze perception survey results·
• Implement a comprehensive continual improvement assessment (CIA) program