Basic (Communication) Skills Used in Auditing 20[M] Ed.

The course is designed to provide an understanding of how common (basic) skills are applied by auditors. The skills covered in this class are time management techniques, effective communicating, resolving conflict, and presentation methods. The training may be used for professional development, as a refresher or for preparing for the ASQ Certified Quality Auditor examination. The modular one hour class is taken from lesson 4 of the Auditing (CQA) Fundamentals II class. The class is intended for those interested in conducting system or process audits using any performance standard (ISO 9001, FDA GMPs, HACCP, FAA, QS 9000 and so on). The class duration is rated for one hour and successful completion of the course will result in a certificate for 1 contact hour (0.1 CEUs). The subscription length for the class is 90 days.

Learning Outcomes
Upon the completion of this course, students will be able to:

• Apply techniques to conserve audit time and stay on schedule
• Practice techniques that will prevent conflict
• Evaluate conflict situations and respond
• Implement methods to improve communications
• Assess the best use of communication technology
• Select appropriate method for presenting information